Turning a Hospital into a Home

Natalie DeBarry was in the midst of her workday as a nurse in the inpatient unit of Shriners Hospitals for Children — St. Louis when she stopped in to see Daniel. It wasn’t to check his blood pressure or stick him with any needles. Rather, she helped him into a wheelchair and took him outside on a beautiful fall afternoon to read him a book he had been interested in called S-S-S-Snakes.

That kind of one-on-one attention and holistic care is part of the reason, hospital officials said, that the St. Louis Shriners Hospital won a 2020 Press Ganey Guardian of Excellence Award for inpatient pediatric care. It is the second consecutive year the hospital won the award, given to hospitals that rank in the 95th percentile or higher on patient satisfaction surveys.

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