Constants in Care

Jen Grab was having a tough day.

When part of your job is battling finicky insurance companies over why potentially life-changing surgeries should be covered, it happens.

But when she started talking about how the patient from Africa whose care she helped coordinate at Shriners Hospitals for Children — St. Louis took the first steps of her life, her eyes lit up above the COVID-protecting surgical mask she wore. “Her whole goal was to walk,” she said. “To see her walk for the first time and have her give me a high-five as she did, it makes it all worth it.”

Jen is part of a four-person team of care managers at Shriners Hospitals for Children — St. Louis, led by outpatient clinic manager Chris Kitchen. She and her colleagues – Courtney Merlenbach, Janet Schick and Mary Towers, have a combined 87 years of health care experience as Care Managers Week 2020 unfolds Oct. 11-17.

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